Xona Licensing FAQ

What is a Xona license and how do they work?

Each Xona device requires installation of a unique license tied to an entitlement defined in a purchase order to Xona Systems. The entitlement specifies an expiration date (typically 1 year) and a specific number of connectable assets.

Each Xona device is associated with a unique System ID, also known as the Installation ID, or the System UUID. The acronym UUID stands for Universally Unique Identifier.

Licenses are typically provided as individual file. With Xona v5.5.2, it is also possible to license Xona devices in-bulk via the XCM.

Attempts to install a license for a non-matching System ID will be rejected.

How are production licenses requested?

Please see the KB articles listed below for specific directions on requesting a Xona license. Generally, licenses are requested at support@xonasystems.com and will require verification. Typical turnaround time is 1 business day.  Existing licenses may need to be replaced when Xona devices are replaced or migrated to new hardware platforms.

• Administration: Requesting and Applying System Licenses for Individual Xona Devices
• Administration: Requesting and Applying System Licenses for Multiple Xona Devices via XCM
  

Does Xona have a default license?

By default, Xona devices come with an evaluation license. The default evaluation license provides all functionality but is limited to only 2 connectable assets and a 1 year term. Clicking on the License page's "Clear License" button will cause this default license to be automatically renewed and re-installed.

Will a factory reset require a replacement license?

When a Xona administrator uses the Factory Reset (Keep Network) option, the existing license will be retained. When the Xona administrator uses the Factory Reset option, the existing license will be cleared and replaced with the default license.

What happens before a Xona license expires?

Before a license expires, all users will see a banner stating that the license will expire within 30 days.

What happens after a Xona license expires?

When a license has expired, the functionality will be very limited:

For End Users

• Blocked Functionality:

  • Launching sessions and accessing resources through the Xona appliance is blocked.

  • Any secure gateway or session launch that requires a licensed feature will be unavailable.

  • Users will NOT be able to start new sessions or perform any licensed action.

• UI Experience:

  • The login will show the expired license banner.

  • Any attempt to use core features will result in denial due to the license state.

For Administrators

• Available Functionality:

  • Admins can still log in to the management UI.

  • Admins can upload (renew) a license through the UI (as prompted by the banner).

  • Admins have access to appliance settings, logs, and backups.

• Blocked Functionality:

  • Even administrators cannot launch user sessions or any features requiring a valid license.

  • Administration is effectively limited to license replacement and system inspection.